Customer Care SA Retreat 2025

Sep 1, 2025 - Sep 5, 2025

  • DESTINATION South Africa
  • Who's Going Adults Only
  • Trip Type Organization
  • Duration 5 DAYS
Program is tentative and subject to change. Connect with our Customer Care Team by calling: (888) 230-6008 Mon.-Thur. from 8:00 a.m. to 12:00 p.m. Eastern Time (ET).

YOUR journey

J² crafts journeys of inspiration, education, and Jewish connections to Israel and worldwide. We are guided by a simple but powerful concept: No two trips are the same; each experience should be personal, meaningful, and backed by superb service. Travel is not just about the places you visit, but the connections you make along the way.

Program Itinerary

DAY 1
Getting Away from the city
Mon. Sep 1, 2025
  • Depart early from Jo’burg to Haarties
  • 9:30am Meet for breakfast en route
  • 11:00am Arrive at offsite location
  • 12:00pm Session 1 – Get to Know Each Other better
  • 1:00pm Make Lunch together
  • Break / Email time
  • 4:00pm Session 2 – Creative solutions to dealing with challenging customers
  • 5:30pm Break / Email time
  • 7:00pm Make Dinner together
  • Games etc.
Overnight: Lakeview Villa, Pecanwood Golf Estate, Haartbeesport Meals: B, L, D
DAY 2
Reflect then return
Tue. Sep 2, 2025
  • Make Breakfast together
  • 9:30am Session 3 – Self management and how to do it better
  • Check out
  • Drive back to Jo’burg
  • Half day of work from 2pm
Overnight: @ home Meals: B
DAY 3
Skill development in the office
Wed. Sep 3, 2025
  • Light breakfast at the office
  • 9:30am – 11:30am SF Training – in the office
  • Rest of the day as usual
Overnight: @ home Meals: B
DAY 4
Making a difference
Thu. Sep 4, 2025
  • 9:30am – 11:00am Session 4 – Setting team Norms
  • 11:30am – 1:30pm - Volunteer activity at Yad Aharon, Sydenham
  • Lunch at the office
Overnight: @ home Meals: L
DAY 5
Inspection skills
Fri. Sep 5, 2025
  • 9:30am Hotel Inspections – meet at Marriott Melrose Arch
  • Business Case – J2 has decided to bring Jewish groups to SA
  • > Marriott - Josh & Sabrina
  • > African Pride – Peter & Dillon
  • 10:30am Session 5 – Wrap up –What have we learned together this week and how will we apply this to our work?
  • 11:30am Farewell Brunch
Overnight: @ home Meals: L

Choose Your Way

VOYAGER
  • Carefully selected accommodations, offering comfort and quality.
  • A seamless, fully curated experience, as outlined below.
  • J² Customer Care available by phone and email.
  • $50 travel credit per person for your next J² journey.

What to expect

  • X nights' accommodations. Late check out on the day of departure is included.
  • X days of touring with a J² Expert Educator (guide), X days of touring in a luxury, climate controlled bus.
  • Group arrival transfer & assistance at the airport.
  • Group departure transfer & assistance at the airport.
  • Daily breakfast, X lunches & X dinners.
  • The J² adventures App available on the App Store & on Google Play (active 30 days before your departure and throughout your trip).
  • Water on the bus.
  • Porterage at the hotels.
  • All site entrance fees & program fees as per your final program.
  • This journey includes walking tours, cultural site visits, and hotel stays that may involve uneven terrain, stairs, and longer distances on foot. While we do our best to accommodate a range of mobility levels, a moderate level of physical fitness is recommended to fully enjoy the experience. For more information, please see the “Travelers with Physical Limitations” section in our full Terms & Conditions.
  • Credit card fees.
  • Flights to & from Israel.
  • COVID related expenses, including tests.
  • Evening transportation when dinner is not included.
  • Amendments to the program: In the event that any sites, programs or meals etc. are added to the program, an additional fee may be required.
  • Personal extras: Items of personal nature such as laundry, wines, mineral water, beverages, coffee, tea, food other than the table d’hotel menu, passport and visa fees, insurance, and foreign port taxes, unless otherwise specified.
  • Gratuities: Recommend guidelines for tipping are provided in the terms section.
  • US and foreign airport taxes, Q fuel surcharge and border taxes when applicable.
  • Value Added Tax is currently not applicable to tourists visiting Israel. Should the law change, you will be notified accordingly, and VAT will be added to your final invoice.
  • Peace of Mind Travel Protection Program (POM).
  • Please review our terms & conditions (T&C’s) or request that we send you our full T&C’s. Until you do that, here is the small print, and other stuff you may want to know:
  • Validity | All prices quoted are based on exchange rates as of the proposal date and are subject to change without notice. Rates are per person and are based on shared twin room occupancy.
  • How to Make a Reservation | The quickest way to make a reservation is to register online or contact us by email. We accept VISA, MasterCard, and American Express credit cards. A non-refundable deposit of $XXX is required in order to complete the registration process.
  • For any assistance with this registration process or other trip-related queries, please email Customer Care: [email protected].
  • Payments | The balance of your payment is due 90 days before your trip begins, or as specified in your invoice. You will receive an email reminder 2 weeks before this date. Various payment options are available as follows:
    • Credit card | We accept Visa, Mastercard and American Express. Please check with your credit card provider regarding international processing fees. We are unable to process payments of over $1,000 over the phone. Please submit payment online via a credit card or by wiring funds via your bank.
    • Domestic bank wire transfer | Payment should be wired in the same currency that is listed on your invoice. Please add the name of your group or invoice number as a reference and forward a copy of the transfer receipt by email. The bank transfer should clearly state the beneficiary’s name on the wire transfer.
  • J² Adventures reserves the right to automatically cancel your reservation on that date and it may be subject to reconfirmation should the final payment not be received.
  • Cancelation Policy | All cancelations need to be made in writing. The cancelation fee depends on the date when we receive written notification of your request to cancel your booking. Please note that the deposit is non-refundable.
  • Cancelation fees | Cancelations made 90 or more days prior to departure incur the loss of the deposit. Cancelations made 89 to 46 days prior to departure incur the loss of 50% of the full trip cost. Cancelations made 45 days or less prior to the departure incur the loss of 100% of the full trip cost.
  • Cancelation fees may also include: Hotel or supplier cancelation fees. J² Adventures reserves the right to adjust its terms of payment, including cancelation policies and initial deposits.
  • Protect yourself from fraud by being cautious and vigilant when it comes to online theft. It is crucial to note that J² adventures will never send an email requesting you to transfer funds to a new account or to redirect a payment. We will never alter our account number or issue additional payment requests without first personally speaking to you and properly identifying ourselves. If you feel uncertain about any communication (scammers often impersonate legitimate companies via e-mail or by calling), halt and contact us directly through our toll-free number listed on our website to discuss any necessary payments. Refrain from responding to suspicious emails or clicking on links or attachments unless you are completely certain of their legitimacy. By following these guidelines and staying vigilant, you can significantly reduce your risk of becoming a victim of fraud.
  • This journey includes walking tours, cultural site visits, and hotel stays that may involve uneven terrain, stairs, and longer distances on foot. While we do our best to accommodate a range of mobility levels, a moderate level of physical fitness is recommended to fully enjoy the experience. For more information, please see the “Travelers with Physical Limitations” section in our full Terms & Conditions.
  • Protect your investment for $495 p/p: Should you cancel your trip up to 5 days before your departure for any reason, our POM program offers you a trip refund. Call 888-230-6008 or e-mail: [email protected].
  • Please click here to view our full terms (T&C's). These T&C's apply to all reservations created within J2 Adventures.

DISCOVER NEW WORLDS.

JOURNEYS.

A family vacation to Israel. An adventure of a lifetime traveling with friends to Morocco. A  trip to Poland or Portugal with your community. What do these trips have in common? No matter where you go, you will come back with a fresh perspective and appreciation of the place you visited as well as a heightened awareness of your identity as part of the global Jewish community. 

Stuff.

We have everything you need to know before you go. Check out our Instagram my_j2adventures for cool updates and interesting tidbits.